Our Privacy Policy And Terms Of Use
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Trust
is an important aspect of our business and coaching relationships,
and we take it seriously. We have a firm commitment to your
personal privacy rights. Our privacy policy is as follows.
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Our
Privacy Philosophy
We
do not share your personal information with anyone - businesses,
organizations, newsletters, etc. - without your permission. We
intend that you will always be aware of what information we collect,
how we use it, and under what circumstances we disclose it (if
any). Our visitors always have a choice as to whether or not to
allow us to continue to use their information.
Visiting
Our Website
When
you visit our website (or any other site on the web), some information
is automatically collected about your visit on our webhost's servers.
This generally includes the date and time you visited, your "home"
domain (the one you used to access the Internet, such as msn.com
or aol.com, or your local ISP), the browser you connected with
(e.g., Mozilla Firefox, Internet Explorer, AOL, etc.), the website
or domain you were on when you came here ("referrer"),
and the pages of our website you visited.
This
information doesn't identify you personally. Most websites
you visit collect this information automatically. We may use it
to help us measure our visitor traffic to the various parts of
the website, so we can make our site and our services more useful
for you.
Again,
please understand that we do not obtain personal information about
you when you visit our website, unless you choose to provide it
to us by filling in an information form.
Coaching
and TeleForums
When
you participate in coaching with us, please know that we do not
share information about our clients with anyone. We don't
subscribe or send information to any clearinghouses or databases,
and we don't divulge information to employers or other "third
parties". To the extent permitted by law, our work stays
between us.
We
can't, however, control information that you provide in group
settings such as seminars, teleclasses, and TeleForums - that's
your own choice. We suggest that you indentify yourself by name
and city.
We
do request that each participant honor the confidentiality of
every other member of the group, and their company information. In group settings many people identify themselves by first name
only, which is just fine.
Our
E-Newsletters
When
you subscribe to our E-mail newsletter, we need to have your E-mail
address, at the very least. This, and any other personal information
you provide us, will be kept strictly confidential.
If
you choose to provide any other personal information, it does
help us to understand what your needs are, and if you do share
this with us, we appreciate it and will protect it.
Our
website's registration forms request users to give us contact
and profile information (such as your E-mail address, and optionally
your name and other information). Your E-mail address is required
in order to receive our newsletter, and other identifying information
is needed for you to register for classes or other services. The
other optional information is used to (1) send confirmation of
profile changes and to (2) contact users for feedback, surveys,
class offerings, or other new or enhanced services.
E-Mail
Communications
Please
remember that *no* e-mail is secure against interception - it's the nature of the beast. (You probably know this, especially
if you use the E-mail system where you work!).
So,
if your communications with us include sensitive or personal information,
you might want to speak to us by telephone, send a regular letter
or fax, or use digital encryption. (Our fax numbers are secure
and are not connected to the web or E-mail.)
Please
don't send us your credit card number or checking account information
by E-mail. Our payment services use secure servers for this,
which encrypt the information.
Purchasing
Services Or Products
Your
personal information is private, period. We never share any of
your personal financial information with anyone. This includes
any information you give us to purchase services or products,
including your credit card or checking account information. It
also includes the fact that you purchased from us or are our client
or customer.
When
you order from us, we do need to know basic information such
as your name, E-mail address, mailing address, credit card
number, and expiration date. This allows us to process and
fulfill your order and to notify you of your order status.
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Our
credit card and check processing partners use secure server
technology when you use credit cards or checks on the web.
They've promised not to share your information, either. (And
we won't ask you to send your credit card or checking information
by E-mail, which isn't secure.)
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We
may also use the information we collect to occasionally notify
you about important changes to the website's functionality,
new Foodservice Coaching™ services, and special offers
we think you'll find valuable.
Recording
of TeleForums and Seminars
We
frequently record our TeleForums, seminars, and other professional
activities, for training, evaluation, promotional, and commercial
purposes. We often make TeleForum recordings available to others
to whom that TeleForum was advertised but who might not have been
able to attend, so that they can also share in the the information.
When
you sign up for a TeleForum, you are advised that we will likely
be recording, and your registration gives us permission to do
so. If you would like
to maintain a reasonable level of personal privacy, we suggest
that if you choose to speak up during TeleForums and other teleseminars, you identify yourself by first name and city.
All
TeleForums, seminars, and presentations, and their recordings,
are the sole intellectual property of Foodservice Coaching Group.
"Cookies"
When
you visit, or when you purchase services/products, we may gather
information via "cookies", which are small pieces of digital information
stored on your computer by our web server. Our cookies do not
contain your personal information, but they do help us to personalize
your user experience by remembering where you are in the website
and/or identifying you as a repeat visitor. Cookies may also be
used by our payment services during the payment process, on their
secure server system. You may need to have cookies enabled on
your computer in order to use specialized member sections of our
website.
Third-Party
Links
Users
should be aware that our privacy policy can only govern our own
website and E-mails. It cannot (and does not) govern websites
you might access via links from our website or by E-mail. When
you're referred to another website via a link of any type, you
should be aware that you have left the Foodservice Coaching website
altogether. These other websites may, or may not, collect data
or solicit personal information according to their own policies,
which may not be consistent with our own privacy policy. We strongly
urge you to be aware of the privacy policy governing any website
you visit.
Permission
For Release Of Data
We
do not release, sell, rent, or give our subscribers' name, E-mail
address, or any other personal information to any other party
or organization without the subscriber's explicit permission, unless we are required to do so by law or we believe, in
good faith, that such action is necessary to (1) comply with the
law or with a legal process; (2) protect the personal safety or
property of our members or the public; (3) protect against misuse
or unauthorized use of Foodservice Coaching Group™; or (4)
protect and defend our rights and property.
For
example, we may need to participate in fraud investigations, where
someone has provided false registration information or has attempted
to pose as someone else. We cooperate fully with legitimate investigations
of fraud, and information about that person, including their computer's
IP address, may be disclosed to appropriate authorities as part
of an investigation into those actions.
Reviewed and/or updated 9-18-07
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